Contact Us
AI chatbot
The chatbot is available to answer your questions anytime.
✉️
Contact us by email
📞
Please contact us by phone.
Frequently Asked Questions / Procedures
Tickets will be issued as electronic tickets on the Nagasaki Stadium City app.
Tickets will be issued just before the performance, so please be patient.
Tickets will be issued just before the performance, so please be patient.
The OS version of your smartphone may not be compatible with the app.
Please check the OS version of your smartphone using the following method.
■ Supported OS versions ・iOS 16.0 or later
・Android 9 or later
*As of mid-March 2025, the supported OS version has changed due to an app update.
■How to check the OS version ・ How to check the iPhone version
・ How to check the version of your Android device ■How to upgrade your OS If your OS version is not supported, please update your OS to ensure the app works properly.
・iPhone devices:
Settings > General > Software Update ・Android devices:
In the Settings app, click on System Updates and Software Updates *Operation methods may vary depending on the device. For detailed instructions on how to upgrade, please refer to your local mobile phone store or the help page of each OS.
Please check the OS version of your smartphone using the following method.
■ Supported OS versions ・iOS 16.0 or later
・Android 9 or later
*As of mid-March 2025, the supported OS version has changed due to an app update.
■How to check the OS version ・ How to check the iPhone version
・ How to check the version of your Android device ■How to upgrade your OS If your OS version is not supported, please update your OS to ensure the app works properly.
・iPhone devices:
Settings > General > Software Update ・Android devices:
In the Settings app, click on System Updates and Software Updates *Operation methods may vary depending on the device. For detailed instructions on how to upgrade, please refer to your local mobile phone store or the help page of each OS.
Please cancel your ticket distribution via the ticket site.
Click here for the procedure for cancelling distributionPlease follow the procedure below to cancel your membership.