Q&A

Can I enter the store in a wheelchair?: 可能です。レストランへの入場方法などについては、ホテルまでお問合わせください。
https://www.nagasakistadiumcity.com/stadiumcityhotel/contact/

Are there any age restrictions for admission?: We do not allow preschool children to enter the store. Anyone under the age of 18 must be accompanied by an adult (high school students are not allowed).

When should I pay for meals?: Please pay when you leave.
Credit cards and various electronic payments are available.
(Cash payment not accepted)

Do you have a non- smoking section?: All seats are non-smoking.

Is there parking available?: はい、御座います。詳しくは下記ページをご覧ください。
https://www.nagasakistadiumcity.com/parking/

How can I pay at the store?: Credit cards and various electronic payments are available.
(Cash payment not accepted)

Can the reservation be accepted only if the person who made the reservation is present?: If you are in the same group, people other than the person who made the reservation can also check in.
If the person who made the reservation will not be showing up on the day of the performance, we ask that the person who made the reservation call us in advance to provide the name of the person who will be showing up.

Can I take photos?: Photography is allowed at free live performances, but not at paid performances.

Do they have a dress code?: There is no dress code.
Enjoy dressing up to match the atmosphere of the performance and artists that will be performing on the day.

Can I bring assistance dogs (guide dogs, service dogs, hearing dogs, etc.) into the store?: You can enter the store. Please contact us in advance and let the operator know.
*We may reserve seats to a certain extent.

How many tickets can I purchase per application?: It varies from event to event.

Can I reserve a seat?: Seats cannot be reserved.

Can I reissue a ticket?: Please note that tickets cannot be reissued under any circumstances, including if lost or stolen.

Can I cancel my ticket?: Once a ticket has been purchased, cancellations, changes, and refunds will not be accepted under any circumstances, except in the event of a performance cancellation. Please be aware of this before purchasing.

Are tickets transferable?: The purchase, transfer, or resale of tickets or seat numbers for commercial purposes is prohibited under any circumstances.

Will alcohol be served?: We will not serve alcohol to customers under the age of 20. We may ask you to show identification to verify your age upon entry.

Can I bring children?: Preschool children will not be allowed to enter.

Can you cater for food allergies?: If you have any allergy concerns, please contact us in advance at 0120-101-477 (9:00-18:00 *including weekends and holidays).

Can I enter the store in a wheelchair?: 可能です。レストランへの入場方法などについては、ホテルまでお問合わせください。 https://www.nagasakistadiumcity.com/stadiumcityhotel/contact/

Can I take pictures with a camera or smartphone?: Photography is allowed at free live performances, but not at paid performances.

Will the content of the show change?: Please note that due to circumstances, the performers and performance content may be changed.

What happens if I leave something behind?: The organizers will not be held responsible for any trouble, theft, loss, etc. that occurs within the venue.

I would like to send flowers to a stand or dressing room.: Pick-up at the store is possible, but installation will vary depending on the performance. Shipping address: Stadium City Hotel Nagasaki 14F THE CLUB NAGASAKI, 7-1 Saiwai-cho, Nagasaki City, Nagasaki Prefecture, 850-0046 * Please arrange for removal the day after the performance.

Can I issue a receipt for food and drink charges paid on the day of the performance?: Yes, it is possible. After paying, please ask the staff in the restaurant to issue a receipt for your food and drink charges.