Frequently asked questions
- When will I be able to see my ticket?
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Tickets will be issued as electronic tickets on the Nagasaki Stadium City app.
Tickets will be issued just before the performance, so please be patient. - I can't connect to Stadium City Wi-Fi.
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For Android users, you may not be able to connect to Stadium City Wi-Fi due to device dependency. Please try the following method, which may resolve the issue.
1. Launch the Settings app and open Network & Internet settings.
2. Turn off Wi-Fi and open network settings
3. Turn on "Notify public networks"
4. Turn Wi-Fi back on and restart Android
5. After rebooting, if it says "Allow the network", click "Allow"
*You may be put on silent after a few minutes.
6. Then reconnect to Wi-Fi using the Stadium City app. - I can't update the Stadium City app.
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The OS version of your smartphone may not be compatible with the app.
Please check the OS version of your smartphone using the following method.
■ Supported OS versions ・iOS 16.0 or later
・Android 9 or later
*As of mid-March 2025, the supported OS version has changed due to an app update.
■How to check the OS version ・ How to check the iPhone version
・ How to check the version of your Android device ■How to upgrade your OS If your OS version is not supported, please update your OS to ensure the app works properly.
・iPhone devices:
Settings > General > Software Update ・Android devices:
In the Settings app, click on System Updates and Software Updates *Operation methods may vary depending on the device. For detailed instructions on how to upgrade, please refer to your local mobile phone store or the help page of each OS.
