Facility and service information
Info
- Information Center
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There are two information centers at Nagasaki Stadium City.
NORTH Information CenterBusiness hours: 10:00-21:00Location: NORTH 2F
SOUTH Information CenterBusiness hours: 10:00-20:00Location: South 2F
- Lost and found items
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If you have lost or left something behind, please contact your nearest information center or the inquiry form on our official website, providing the following information:
Contact us ーーーーーーーーーーーーーーーーーーーーーーーー
・Date and time of loss (date and time of arrival):
・Location where it was lost (location where you visited):
・Product features (color, manufacturer, brand, pattern, etc.):
ーーーーーーーーーーーーーーーーーーーーーーーー
If you find any lost items, please take them to your nearest information center.
[Nagasaki Stadium City Information Center]
・NORTH Information Center Business hours: 10:00-21:00 Location: NORTH 2F
・SOUTH Information Center Business hours: 10:00-20:00 Location: SOUTH 2F
When you turn in your lost item, we will ask you the following questions at the Information Center, so please answer them.
・Location of discovery
- Time of discovery
- coin lockers
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There are three coin lockers at Nagasaki Stadium City.
【place】
・SOUTH 1F A Nagasaki Station side
・NORTH 2F B Stadium City North tram station side
・HAPPINESS ARENA 2F C Arena/Parking lot side
- AED
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AEDs are located in the following locations within Nagasaki Stadium City.
【place】
・South 2F next to elevator
・South 4F, next to VS Stadium
・South 4F Hot bath (changing room)
・South 4F Zipline Goal Deck
・STADIUM CITY HOTEL 1F EV Hall
・STADIUM CITY HOTEL 4F EV Hall
・STADIUM CITY HOTEL 6F (Fitness)
・STADIUM CITY HOTEL 6F Family Bath
・STADIUM CITY HOTEL 6F Men's Changing Room
・STADIUM CITY HOTEL 6F Women's Changing Room
・STADIUM CITY HOTEL 7F Front Desk
・STADIUM CITY HOTEL 13F Club Lounge
・STADIUM CITY HOTEL 14F Live Restaurant (Reception)
・PEACE STADIUM 2F Food Hall
・PEACE STADIUM 2F elevator area
・PEACE STADIUM 3F Northeast side of the concourse
・PEACE STADIUM 3F southeast side of the concourse
・PEACE STADIUM 4F North side of the concourse
・PEACE STADIUM 4F South side of the concourse
・PEACE STADIUM 5F elevator area
・NORTH 1F Main Entrance
・NORTH 1F sub-entrance
・NORTH 2F, next to the escalator
・NORTH 3F EV・Next to emergency stairs
・NORTH 10F next to reception
・NORTH 12F EV Hall
・HAPPINESS ARENA 2F General Information Counter
・HAPPINESS ARENA 2F first aid room
・HAPPINESS ARENA 3F Reception (Futsal)
・HAPPINESS ARENA 4F South side of the concourse
Parking lot building, 3rd floor, next to the escalator
- Smoking area
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- Wi-Fi service
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You can connect using the button on the official app's "My Page" page.
*If you connect it yourself
①Select SSID "NSC-WiFi"
②Enter your password "nsc-101477"
- Apps
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Nagasaki Stadium City has an official app that allows you to enjoy Nagasaki Stadium City in a great way, with great value, fun, and convenient features.
■What you can do with the official app
①Ticket, accommodation and facility reservations
② Collect points and exchange them for prizes
3. Great value smartphone payment
In addition, there is a wealth of information you won't want to miss, such as information on various events such as sports and music, shop sales announcements, and information on new store openings.
- payment method
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The following cashless payment methods are available at Nagasaki Stadium City.
■Original cashless payment "Sta PAY"
"Sta PAY" is an original payment function available at Nagasaki Stadium City.
It is available on the official Nagasaki Stadium City app, and payments can be completed quickly with a simple operation of holding up the payment QR code.
Payment methods include linking to bank accounts or credit card information, as well as cash charging.■ For those who do not have a cashless payment system
To ensure that those without cashless payment methods can enjoy themselves with peace of mind, cash-only charging machines have been installed in various locations throughout Nagasaki Stadium City. These machines can be used to charge StaPAY, card-type (J-Preca), and receipt-type (1day J-Preca) cards, making cashless payment convenient for everyone, from those without smartphones and small children to tourists.
Guests with children
- Diaper changing station and nursing room (with formula preparation machine)
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There are four nursing rooms within Nagasaki Stadium City.
【place】
・NORTH 2F
・STADIUM CITY HOTEL 2F
・South 2F
・HAPPINESS ARENA 2F
- Stroller rental
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Strollers are available for rental at each information center.
*We do not accept reservations. Please note that it is on a first-come, first-served basis.【place】
・NORTH Information Center Business hours: 10:00-21:00 Location: NORTH 2F
・SOUTH Information Center Business hours: 10:00-20:00 Location: SOUTH 2F
Customers with disabilities
- Multipurpose toilet
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Multi-purpose toilets are located at the following locations within Nagasaki Stadium City.
【place】
・South 2F
・South 5F
・South 6F
・STADIUM CITY HOTEL 7F
・PEACE STADIUM 3F
・NORTH 1F
・NORTH 5F
・NORTH 6F
・NORTH 7F
・NORTH 8F
・NORTH 9F
・NORTH 10F
・NORTH 11F
・HAPPINESS ARENA 1F
・HAPPINESS ARENA 1F
・HAPPINESS ARENA 2F
・HAPPINESS ARENA 2F
- Wheelchair-friendly parking
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There is a parking lot called Omoisho Space on the 3rd floor of the parking building.
This is the closest parking lot to the connecting walkway to HAPPINESS ARENA, so please feel free to use it.
*We do not accept reservations for the Omoisho Space. Please note that it is on a first-come, first-served basis.
- Wheelchair rental
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Wheelchairs are available for rental at each information center.
*We do not accept reservations. Please note that it is on a first-come, first-served basis.【place】
・NORTH Information CenterBusiness hours: 10:00-21:00Location: NORTH 2F
・South Information CenterBusiness hours: 10:00-20:00Location: South 2F
Guests with pets
- Information on pet-friendly areas
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[Pet-friendly areas]
Pets are allowed in the following areas:
・Multi-story parking lot
・Commercial building parking lot
・Outdoor concourse area. *Pets are not allowed inside the stadium or in the seating stands.
・Outdoor plaza
*Assistance dogs are welcome regardless of the above. Please bring your registration card.
[Pet rules]
Guests bringing pets must adhere to the following rules to maintain a safe and comfortable environment.
・You may use a backpack, cart, carrier, cage, or walk your pet on a leash.
- Please make sure your pet is wearing proper etiquette wear (diapers) and keep the lead as short as possible.
- Owners are responsible for cleaning up after their pet's excrement.
・Please be sure to take any trash you produce with you.
・Please do not let pets sit on tables on the terrace, etc. Also, if you do let pets sit on chairs (sofa seats, benches, etc.), please be sure to lay down a manners sheet or similar to ensure hygiene.
Tethering is prohibited.
・Please bring your registration card if you are bringing an assistance dog.
*If you do not follow the rules, you may be asked to leave. We appreciate your understanding and cooperation so that all customers can use the facility comfortably.
- Requests to customers with pets
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Please refrain from bringing pets to the stadium when soccer matches are being held, as the venue will be very crowded.
Guests from overseas
Guests staying at the hotel
- STADIUM CITY HOTEL NAGASAKI
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Enjoy the immersive stadium view and meals prepared by chefs using carefully selected ingredients.
You can also enjoy your stay in Nagasaki to the fullest, soothing in the natural hot springs that spring from 1,500 meters underground.
