Stadium City Hotel Nagasaki Rules of Use

To ensure the safety and comfort of all our guests, our hotel has established the following rules of use (hereinafter referred to as the “Rules of Use”) based on our accommodation contract. We kindly ask that you adhere to the Rules of Use, as well as any instructions given by our staff in accordance with the accommodation contract and the Rules of Use.

Please note that we may be forced to deny you accommodation and access to hotel facilities if you fail to comply with the Rules of Use, based on the provisions of our accommodation contract.

Furthermore, we cannot be held responsible for any damages you may incur as a result of your failure to comply with these rules. If our hotel incurs any damages due to your non-compliance, we may ask you to bear the cost of such damages. We appreciate your understanding and cooperation in this regard.

Hotel Use Policies

  • Please refrain from engaging in any commercial activities, such as distributing advertisements, posting notices, selling goods, soliciting, distributing leaflets, or conducting signature campaigns, within the hotel premises.

  • Please refrain from ordering food or beverages from external restaurants or bringing your own food or beverages into the hotel, unless it has been specifically approved by the hotel.

  • Please refrain from displaying items that may alter the appearance of the hotel.

  • Accommodation for minors without adult supervision is not permitted without prior authorization from the hotel.

  • We kindly decline any gratuities offered to our staff.

Guest Room Policies

  • Please ensure that your guest room door is locked at all times during your stay for security purposes.

  • The use of any portable heating or cooking appliances is strictly prohibited in the guest rooms and hallways. Cooking in guest rooms is strictly forbidden.

  • The guest rooms are intended for accommodation purposes only. Any use of the room for commercial activities, office space, parties, or other non-accommodation purposes is prohibited without prior hotel authorization.

  • Please refrain from using the guest room for meeting visitors.

  • Please refrain from moving, modifying, or altering any furniture or fixtures in the guest room.

  • Only guests registered for accommodation are permitted to stay in the guest rooms.

  • Hotel staff may enter guest rooms and move items within the room for maintenance and operational purposes.

  • Please manage your cash and valuables securely. Please inform us in advance if you have any items that cannot be moved.

Common Areas, etc.

  • Please make sure to check the evacuation route map and emergency exits on each floor.

  • Access to emergency facilities, the rooftop, and staff areas is restricted, except in cases of emergency.

  • Please do not leave your belongings in public areas such as corridors and lobbies.

Hygiene Management

  • Guests who meet the following criteria may be restricted from staying at the hotel or using the facilities, or may be subject to restrictions on movement within the hotel:

    1. Suspected cases of food poisoning, such as norovirus.

    2. Suspected cases of infectious diseases designated in the Infectious Diseases Control Law and its Enforcement Regulations.

    3. Other cases with symptoms similar to those mentioned above.

Photography and Recording

  • Photography and recording activities for commercial or business purposes are prohibited within the hotel premises. Photography and recording that may disturb or cause discomfort to other guests are also prohibited. Private photography is generally permitted, but may require prior authorization from the hotel.


  • The hotel is a non-smoking facility. Smoking is prohibited outside of designated areas.

Other Prohibited Items and Activities

Please refrain from bringing in or doing any of the following items or acts that may disturb other guests on the hotel's premises

  • Bringing pets or animals onto the hotel premises is prohibited. However, we will accommodate service animals as defined by the Act on Assistance Dogs for Persons with Disabilities, in accordance with the Act.

  • Bringing flammable or combustible items onto the hotel premises is prohibited.

  • Bringing items that emit strong odors or poison onto the hotel premises is prohibited.

  • Disruptive or offensive behavior, including loud noises, threats, intimidation, or any behavior that may cause discomfort or nuisance to other guests, is strictly prohibited.

  • Wearing nightwear or slippers outside of your room is prohibited.

Maintenance of Buildings and Facilities

  • Please refrain from moving, modifying, or using any equipment or furnishings within the hotel premises for purposes other than their intended use.

  • Any actions that may pose a fire hazard within the hotel premises are strictly prohibited.

  • In the event of any loss, damage, soiling, or contamination of hotel assets, including buildings, facilities, equipment, and plants, resulting in a decrease in value, you may be required to compensate for the damage.

Personal Belongings and Lost Property

  • We will handle lost property according to our hotel’s terms and conditions.

  • You will be responsible for any fees incurred in returning lost property to its owner.

  • In the case of personal belongings left behind in guest rooms, common areas, or other areas of the hotel premises that require disposal as bulky waste, you will be charged the cost of disposal in accordance with applicable laws, as well as a reasonable fee for our handling charges.

Payment and Settlement

  • Hotel charges will be settled upon check-in, unless pre-payment has been made.

  • We accept payments in the form of credit cards accepted by the hotel and other approved payment methods.

  • For room charges, credit card registration is required upon check-in if you wish to settle your bill at the end of your stay.

  • We do not provide payment services for purchases made at stores not operated by the hotel or for purchases made outside the hotel.

  • For stays exceeding the booked period, a new accommodation contract must be concluded, and you will be required to settle your current bill.

Parking Lot Usage

  • Parking is available exclusively for guests of the hotel.

  • Parking is generally available by advance reservation. Please note that parking is permitted until 12:00 PM on the day of check-out.

  • Please drive slowly within the parking lot and follow the guidance and instructions of parking attendants and signage.

  • Please refrain from leaving valuables or any other items unattended in your vehicle while parked.

  • The hotel assumes no responsibility for any loss, theft, accident, damage, or disputes arising between users within the parking lot.

  • Please be advised that hotel staff cannot assist with moving vehicles.

Public Bath and Family Bath Usage

  • The public bath and family bath are available exclusively for hotel guests.

  • Please refrain from bringing food, beverages, laundry, delicate instruments, or accessories into the bath areas.

  • The hotel is not responsible for any loss, theft, or damage to personal belongings. Please manage your own belongings.

  • The hotel assumes no responsibility for accidents caused by guest negligence.

  • Children under elementary school age must be accompanied by a guardian.

  • According to prefectural ordinances, mixed bathing with children may be restricted based on their age (excluding family baths).

  • Guardians must supervise their children at all times.

  • Filming, recording, and broadcasting are prohibited. Please refrain from any behavior that may disturb others (e.g., noise).

  • Please do not drink the bathwater.

  • Entry is prohibited for individuals with suspected infectious diseases, those with doctor-imposed bathing restrictions, individuals under the influence of alcohol, individuals in poor health, menstruating individuals, or those who require assistance but cannot enter the bath areas unassisted.

  • Please do not take any equipment provided in the facility.

Family Bath Additional Rules

  • A designated fee will be charged for the use of the family bath. Please note that fees are non-refundable for cancellations due to guest circumstances.

  • Family bath reservations are required in advance. Please make reservations using the designated method. Reservations may not be accepted depending on availability.

  • The use of the family bath is limited to the reserved time. If you wish to extend your time, please contact the front desk in advance. Extensions may not be possible depending on availability.

  • To prevent unauthorized entry, please always lock the door when using the family bath. If you lose the key, you will be charged the actual cost of replacement.

  • The total time allowed for family bath use is 90 minutes, including key check-in and check-out.

  • According to health center guidelines, couples using the family bath must present identification with their name and address (e.g., driver’s license, health insurance card) for verification purposes.

  • The hotel may cancel reservations due to typhoons, disasters, equipment replacement, or other unforeseen circumstances. In such cases, the full fee will be refunded if applicable.

Pool, Jacuzzi, and Sauna Usage Guidelines

  • Use of the pool, Jacuzzi, and sauna is restricted to registered hotel guests only.

  • Please adhere to all posted signs and instructions from staff. The floors can be slippery, so please refrain from running.

  • For safety reasons, please do not bring glass or plastic items (including glasses, contact lenses, etc.), accessories, hairpins, or any other objects that could cause injury or accidents.

  • The hotel is not responsible for any lost or stolen items. Please take care of your valuables.

  • The hotel is not liable for any accidents caused by guest negligence.

  • The pool may not always be supervised. Please exercise caution for your safety.

  • Children under 12 years old (elementary school age) are not permitted to use the pool without a parent or guardian.

  • Parents and guardians are responsible for supervising their children at all times.

  • Children under elementary school age must wear life jackets or other flotation devices while swimming.

  • Children who are not potty-trained must wear swim diapers.

  • Please check the water depth markings and use the appropriate area for your height and swimming abilities.

  • Photography, recording, and live streaming are strictly prohibited. Please refrain from any behavior that may disturb others, such as excessive noise.

  • Individuals with suspected infectious diseases, those with a doctor’s restriction on bathing, those who are feeling unwell, those who have consumed alcohol, and those who cannot enter without assistance are prohibited from entering the facilities.

  • Please wear appropriate swimwear (rash guards made of swimsuit material are allowed). Other attire is prohibited.

  • Diving is strictly prohibited.

  • Guests with visible tattoos are prohibited from using the facilities. However, tattoos may be permitted if they are completely covered by rash guards. Please inquire at the front desk for details.

  • Do not touch the drainage inlets as they can be dangerous.

  • Bringing food and beverages is prohibited, except with prior permission, for hygienic reasons.

  • Bringing toys is prohibited for safety reasons.

  • Please do not remove or take any equipment or amenities provided by the hotel.

Sauna Additional Rules

  • Please shower before entering the sauna and after taking a break in the outdoor area.

  • Children under 15 years old (junior high school age) are not permitted to use the sauna without a parent or guardian.

  • Bringing flammable items such as magazines or newspapers into the sauna is extremely dangerous. Please refrain from bringing such items.

  • The sauna features an automatic water misting system (auto-löyly). Please be aware that the steam is very hot and avoid touching it.

  • Self-löyly is not allowed. Pouring water on the stove yourself is prohibited due to the risk of damage and burns.

  • The sauna stove is extremely hot. Please avoid leaning over the handrail or extending your arms toward the stove to prevent burns.

  • Individuals with the following health conditions, those who have been advised by a doctor to refrain from bathing, those who have consumed alcohol, and those who are feeling unwell are prohibited from using the sauna for health reasons.

    Acute diseases (especially those with fever), active tuberculosis, malignant tumors, serious heart disease, respiratory failure, spinal cord or renal failure, hemorrhagic diseases, skin diseases, other diseases in general progression, severe anemia, suspected infectious diseases, pregnancy (especially early and late stages) or potential pregnancy, hypertension, diarrhea, those who have recently undergone surgery or are extremely fatigued, those with injuries involving bleeding, those experiencing menstruation with bleeding, etc.
    By using the sauna, you are acknowledging that you do not have any of the prohibited conditions listed above. The hotel is not responsible for any health issues or damages arising from using the sauna if you have any of the prohibited conditions.
    Please note that sauna use is at your own discretion, and the hotel is not responsible for any health issues that may arise during or after sauna use.

  • If you feel unwell during your sauna session, please stop using the sauna immediately and inform a staff member.

Fitness Facility Usage Rules

  • Only guests aged 16 and above are permitted to use the fitness facility. Guests under 16 years of age are not allowed to use the facility, even with a parent or guardian.

  • The hotel is not responsible for any lost or stolen items. Please take care of your valuables.

  • The hotel is not responsible for any accidents caused by user negligence.

  • Food and alcoholic beverages are not permitted within the fitness facility.

  • Filming, recording, and broadcasting are strictly prohibited within the facility. Please also refrain from any actions that may disturb other guests (e.g., excessive noise).

  • Individuals with suspected infections, those who have been advised by a doctor to refrain from exercise, those who have consumed alcohol, those who are feeling unwell, or those who require assistance but cannot utilize the facility independently are not permitted entry.

  • For safety and comfort, we request that you wear appropriate exercise clothing and sneakers.

  • We kindly ask that you wipe down the fitness equipment with the provided alcohol disinfectant after use.

  • Please refrain from removing any equipment from the fitness facility.

Changes to the Rules of Use

  • We reserve the right to modify this Rules of Use without prior notice. The latest version of the rules will be published on our official website.

  • By using the fitness facility after this Rules of Use have been changed, you are deemed to have agreed to the updated terms.

In the event of any inconsistency between the Japanese and English versions of this Rules of Use, the Japanese version shall prevail.

Date of Establishment: May 20, 2024
  • TOP
  • Stadium City Hotel Nagasaki Rules of Use